doTERRA
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
doTERRA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
doTERRA has 4.2 star rating based on 15 customer reviews. Consumers are mostly satisfied.
100% of users would likely recommend doTERRA to a friend or colleague.
- Rating Distribution
Pros: Good customer service, Great customer service when needed, Great product quality.
Cons: Corporate protection of advocates, Oils not delivered, Advocate took my money and did not deliverher id is 1596968.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
doTERRA has 4.2 star rating based on 15 customer reviews. Consumers are mostly satisfied.
100% of users would likely recommend doTERRA to a friend or colleague.
- Rating Distribution
Pros: Good customer service, Great customer service when needed, Great product quality.
Cons: Corporate protection of advocates, Oils not delivered, Advocate took my money and did not deliverher id is 1596968.Recent recommendations regarding this business are as follows: "unsure at this time because of lack of response to my multiple emails and no return call", "Fabulous product. However, beware of the phrase "while supplies last". That means they can advertise to 10,000 customers and have a 100 available. I tried to find out how many they had available, but the rep had no idea.", "Nothing at this point. I do not want to say beware of their offers.", "please fix the shipping problems".
Review authors value the most Reliability and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top doTERRA Reviews
"I received my order and 1/2 of the oils were smashed and broken"
I spoke with Aspen on the phone and we scheduled a call for Friday at 2:30 and she never called me back. These oils were christmas gifts and would like them...
"My UPLINE intentionally RIPPED ME OFF -"
a fake BOGO - and then doTERRA management covered up for them (by sending to me the promised items) and are now making it impossible for me to change lines...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gilbert, Arizona
Change upline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy Springs, Georgia
Resolved: I received my order and 1/2 of the oils were smashed and broken
Company fixed the issue and I have been provided with apology.
these were christmas gifts to mulitple people I would like a replacement asap so that I dont have to go out and buy mnore gifts plus the 230 dollars in limbo that i spent
I spent over 200 dollars and I dont think I should have to rinse off shaved glass. I would like the whole kit repaced please and thanks. i am very disappointed that noone called me back or responded to my emails and call.
Also I have sent these photo muliple times and I am not good with computers becasue of my eyesight.
I am not going to try and do this again. Please call me asap 513505****
- Good products
- Bad customer service and high price
Preferred solution: a replacement of my damaged aroma touch refill kit. The oils were broken when i opened the box and shaved glass everywhere
User's recommendation: unsure at this time because of lack of response to my multiple emails and no return call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To complain about how slow shipping has gotten
Preferred solution: Deliver product or service ordered
User's recommendation: please fix the shipping problems
Manteca, California
I feel doTerra is trying a bait and switch with their Bogo products.
The customer service agent was wonderful. Very kind very understanding offered to put in a ticket for me but hes not in charge.
I wanted to get the immortelle Bogo (as well as a few others) and it has been removed from the website. Where as the others that are sold out simply say, sold out. I feel that doTERRA is trying to hide the fact that they put something fabulous out there and purposely did not have enough for the customers that would want it in the hopes they would say oh well, and buy some thing else. I think they put it out there in bad faith, something that is extremely frowned upon.
Should the Bogo become available again during this week, I would like the opportunity to buy it with the rest of my orders.
Thank you. Text 209/993-**** email toni@***.com
User's recommendation: Nothing at this point. I do not want to say beware of their offers.
Manteca, California
Best advertised bogo sold out very quickly
User's recommendation: Fabulous product. However, beware of the phrase “while supplies last“. That means they can advertise to 10,000 customers and have a 100 available. I tried to find out how many they had available, but the rep had no idea.
My order has not arrived
- Good customer service
- Oils not delivered
Preferred solution: Deliver product or service ordered
Meridian, Idaho
Questions about ordering
Preferred solution: Stop automatic orders
Saint George, Utah
Assistance with an order
Digestzen not recommended for epilepsy?
- Great product quality
Preferred solution: I just want to know why digestzen is not recommended for people with epilepsy.
Holly Springs, North Carolina
Shipped and charged for previous months order!!
- Quality of the oils
- Default basket is outrageous
Preferred solution: Let the company propose a solution
Facebook Group Admin spreads false health information to people. Harmful dissemination to human safety.
- Corporate protection of advocates
Preferred solution: Let the company propose a solution
Need assistance
- Great customer service when needed
My friend was told he would earn points for every order he placed. Since 2017 he has been on automatic .
He used points once and recently decided to stop. We called to spend his accrued points and he only had 40 WHAT wait, he was told he would be earning 30% because of the time he had been purchasing them. He works full time and has rental property making it difficult for him to call. They are not available on sundays.
I called and was told we could three way and give me permission to discuss on his behalf. He called them and he was sent 3 documents to sign fill out. And send.
Ridiculous to have to go through such lengths to end something that you’ve been involved with for three years. one woman I spoke with said they would discuss it and come to a solution however when he called they just sent more papers.
Took care of me right away
- Fast shipping
- Lots of product and business education available
- Quickly sent product that was missing from package
Pleasant Grove, Utah
My UPLINE intentionally RIPPED ME OFF -
Update: doTERRA SUCKS. I ended up having to quit, and therefore to forfeit all Wellness Advocate benefits, in order to move from the people - Dave Goldberg and Polina Marian - who ripped me off. doTERRA's administrative representatives are as sleazy as my upline...
They talk of not being able to violate policy while defending lying and cheating doTERRA "family" members.
They are unapologetic.
How can this be acceptable business behavior?
They SUCK. They care about nothing but profits.
I'll be buying my oils elsewhere from now on, and trying to spread the word as wide as possible: do not give any money to this selfish company. Do not believe their hype. They SUCK.
Preferred solution: Let me and my small team move from the Diamond-level abuser who ripped me off!
I love Revive oils. It's amazing how many people are dropping Young Living and Doterra and going with them.
It's funny watching all ththe reps go on their Facebook posts and try to bash them. There is literally NO difference and they have all testing on their site, free shipping and free return shipping if you don't like it.
One of the best companies out there. Them and Plant Therapy are my two favorites now.
Hesperia, California
Most excellent customer service
Tauranga, Bay Of Plenty
Cancel lrp order
Companies Similar to doTERRA
Vitality Extracts
“I had a jar that was leaking in my shipment. Spoke with Vanessa and she handled my problem and made it...“
REVIVE Essential Oils
“Receiving something I did not order. I am not the word you used in front of customer. I do not want an...“
Melaleuca
“I have read a lot of reviews about Melaleuca, both favorable and unfavorable, and I thought I'd put in...“
Young Living
“The customer representative was very helpful and canceled my subscription. Thank you and have a great day“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
So sorry you've had a bad experience. The person who introduced you to the company should have explained you the ordering process.
I am a long time customer of doTerra, so I can help you understand how it works. You can do a one time order anytime you want, your cart will not be saved and your credit card will not be charged the next month. But there is an option to buy something monthly, that's where you set up a monthly template, that you can change up to the shipment date.
The second method gives you lots of perks, but it is totally optional and you don't have to sign up for it. I hope this helps and you love your oils.